Please see the transit times below for reference. Upgraded shipping is available at additional cost. Ground shipment can take up to 5-7 business days to reach you depending on your location. We ship our orders through ground shipping unless another method was selected at check out. We ship via FedEx from our Monrovia, California studio. Remember these timelines do not include shipping time, consider this when choosing your shipping method at checkout. Refer to the chart below for order timing for retail orders. Please check your order thoroughly when it is received as we cannot make any changes or refunds after 14 days from receipt. We obviously do not want this to happen so please have a fresh set of eyes look over the order before approving. If there is a mistake on the order as approved, we will have to charge for reprinting. If there is a mistake on our part we will correct it as soon as possible or come up with a solution that works for everyone. We do everything in our power to send out perfect orders. Smitten on Paper is not responsible for any errors found after printing. have someone who has never seen the order before do a final read through before approving. Use the checklist below to make sure all pieces are correct. You’ll also want to double check items such as fonts, layouts, ribbon color, envelope color, backing paper color and order quantities for each piece. Please remember to check for spelling, grammar, dates, times, addresses and phone numbers. If a cancellation is needed after the first proof has been sent a cancellation fee of $100 plus the cost of any additional proofs will be applied. We recommend that you begin gathering your guest addresses as soon as possible! Proof approvals submitted without a final guest list will incur an additional production fee. This helps keep our print and production time line as accurate as possible. We ask that the final guest list be submitted at the time of proof approval. Each new PDF that is sent from your designer is considered a proof. We recommend that you bundle as many changes together as possible so as not to accrue unnecessary proofing charges. The first three proofs are complimentary and any additional proofs are $20 each.
We are also happy to chat over the phone or in person at our studio during business hours. To make changes to your proof simply reply to the email from your designer and any changes will come in 1 business day. For accurate colors refer to the ink chart color chart from the Smitten sample kit. When printing proofs out on home printers ink colors will vary from printer to printer. Ink colors will vary from computer monitor to monitor. Colors and size on PDF files are not always 100% to scale. printed piecesĬolors on PDF proofs are used as a guide only.
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